BackHow We Work

At Tender Disposals, we put the customer first. Our friendly staff are only too happy to help you find the products you are looking for. Our showroom is packed with bargains! All of our products are being sold on behalf of a variety of sellers, including Manufacturers, Importers, Major Retailers and Private Sellers.

 

  • Easiest thing to do is drop in store and grab one of our Tender Forms. Write down any of the LOT numbers that interest you on a form with the description and make an offer on the shown price.

  • Bring this back to the counter when you are done and we will try to organise you a deal.

  • If we can't do you a deal on the spot we will put your offer to the owner (provided the offer is reasonable) and call you back the following Monday with their response.

 

What is BP?

  • BP is our Buyers Premium: This is like an auction and it is part of how we make our money as we do not own the goods for sale.

  • Currently Buyers Premium is 15% on top of any price offered.

  • Don't forget our $2 admin fee payable on each invoice (per invoice, not per item!).

 

How long before I have to pick it up?

  • If successful you will then need to collect your items within 3 days - after this time it may be deemed abandoned & resold.

  • Please remember we are always busy and there may or may not be someone to help - if it's a larger item please bring some help with you.

 

What is wrong with the stock?

  • We don't know - some stock has nothing wrong with it - some is NEW - USED - SECONDS or just OVERSTOCK. There are a million reasons why stock gets sent to us but feel free to spend as much time as you like checking the item out. Unlike an auction there is no pressure.

 

If I don't like it when I get home can I bring it back for a refund?

  • NO, we do not own the goods and therefore we do not offer refunds or exchanges on furniture, as it is likely that we have already paid the owner.

 

Is there any warranty on Electrical Items?

  • Tender Disposals offer a 24 Hour return on all electrical items over $50 - Any other in store warranties are provided by Vendors exclusively; separate to Tender Disposals.

  • Certain smaller items have a 7 Day RTB (Return to Base) Exchange Warranty.

  • Selected Fridges, Washers & New Items include a 30 Day RTB (Return to Base) Warranty.

  • Other New items may come with warranties direct from the manufacturer, ranging from 3 to 12 months.

  • Please be sure to check with staff if any item does include a warranty.

 

Do you do Layby?

  • YES! We do currently offer a layby system on stock in store! If you click here you'll find more in depth information on the layby process, requirements, all fees and charges involved and all the terms and conditions.

Thousands of Items at Clearance Prices

It’s a NEW store every week at Tenders!

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